5 motivi per cui la vendita a domicilio sarà di tendenza nel 2019
Comprare in salotto è l’esperienza d’acquisto che soddisfa le richieste dei consumatori contemporanei: consulenza personalizzata e possibilità di testare i prodotti, uniti alla comodità del servizio a domicilio. Il presidente di Univendita Ciro Sinatra: «Anche in tempi di crescita dell’e-commerce vince chi punta sul fattore umano»

Fare acquisti personalizzati, seguiti da un consulente esperto, con la possibilità di provare a casa con calma i prodotti e, magari, condividere il momento con amici e familiari, trasformando l’appuntamento di vendita in un piccolo evento. È l’essenza della vendita a domicilio, che si basa sul fattore umano: ponendosi da questo punto di vista comel’opposto degli acquisti online (eppure, è notizia recente che proprio Amazon manderà dei consulenti a casa di chi acquista prodotti hi-tech), la vendita a domicilio si rivela un modello apprezzato perché unisce la comodità, requisito ormai imprescindibile per il consumatore contemporaneo, con la sartorialità dell’esperienza d’acquisto, aspetto su cui l’e-commerce è carente.
«La vendita a domicilio è un modello vincente quando prodotti di alta qualità vengono presentati da professionisti competenti, capaci innanzitutto di ascoltare, orientare e consigliare»: osserva Ciro Sinatra, presidente di Univendita, associazione di categoria che riunisce le più importanti aziende della vendita a domicilio. Aziende che propongono i prodotti più vari (cosmetici, alimentari, beni durevoli e di consumo per la casa, elettrodomestici e viaggi), fatturano 1,66 miliardi di euro (+1,8% nel 2017 rispetto al 2016) e danno lavoro a 158mila persone, per il 37% millennial sotto i 35 anni.

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Forte quindi di una base di venditori giovani, oltre che motivati e preparati, e di una proposta di prodotti di qualità che non si trovano in commercio attraverso altri canali, la vendita a domicilio è capace di offrire una customer experience unica nel suo genere, in linea con le aspettative del mercato. Secondo Univendita, sono cinque i motivi per cui la vendita a domicilio sarà di tendenza nel 2019.

1. Acquisti senza muoversi da casa – Una comodità che i consumatori apprezzano e ricercano sempre di più e che nella vendita diretta si realizza attraverso due modelli, il porta a porta e il party plan (vendita per appuntamento). «In entrambi c’è un’alta componente di servizio, con il venditore che si reca a casa del cliente in orari flessibili, anche la sera o nel weekend» spiega Sinatra. 2. Prodotti da toccare con mano – Un ambito in cui la vendita a domicilio non teme confronti: nessun altro metodo di vendita prevede la dimostrazione nell’ambiente domestico. «Poter testare i prodotti in situazioni reali è un vantaggio apprezzato, perché permette di essere sicuri di ciò che si acquista» sottolinea il presidente di Univendita. 3. Consulenza personalizzata e competente – Chi fa acquisti a domicilio allaccia un rapporto diretto con un venditore che sa dare consigli giusti e personalizzati per ogni cliente. «Ed è un rapporto che nella maggior parte dei casi poi continua nel tempo – spiega Sinatra –. Non a caso molte imprese associate Univendita sono aziende storiche, caratterizzate da una grande fedeltà della clientela». 4. Consegna a domicilio – È un aspetto al quale i consumatori sono ormai sempre più abituati, «Un servizio che viene apprezzato in particolare per i prodotti ingombranti come gli elettrodomestici o per i surgelati, dove c’è la garanzia della non interruzione della catena del freddo» fa notare Sinatra. 5. Assistenza post vendita puntuale ed efficace – Il cliente si interfaccia con l’azienda innanzitutto attraverso il venditore, che ha un nome e un volto, e non attraverso lo schermo di un computer, un call center o un robot, come succede nell’e-commerce. «Anche dopo la vendita, l’incaricato è sempre disponibile per fornire un supporto al cliente» conclude Sinatra.

Univendita ( <www.univendita.it/> www.univendita.it) Qualità, innovazione, servizio al cliente, elevati standard etici. Sono queste le parole d’ordine di Univendita, la maggiore associazione del settore che riunisce l’eccellenza della vendita diretta a domicilio. All’associazione aderiscono: AMC Italia, Avon Cosmetics, bofrost* Italia, CartOrange, Conte Ottavio Piccolomini, Dalmesse Italia, Fi.Ma.Stars, Just Italia, Lux Italia, Nuove Idee, Ringana Italia, Starline, Tupperware Italia, Uniquepels Alta Cosmesi, Vast & Fast, Vorwerk Italia – divisione Bimby, Vorwerk Italia – divisione Folletto, Witt Italia, che danno vita a una realtà che mira a riunire l’eccellenza delle imprese di vendita diretta a domicilio con l’obiettivo di rafforzare la credibilità e la reputazione del settore tra i consumatori e verso le istituzioni. Univendita, che aderisce a Confcommercio, rappresenta il 46% del valore dell’intero comparto della vendita diretta in Italia (fonte: Format Research, marzo 2017).

Ufficio Stampa Univendita: Eo Ipso
Info: Miriam Giudici – 346 3907608 – <mailto:mgiudici@eoipso.it> mgiudici@eoipso.it