Esiste una azienda con una divisione “Felicità e Valori”.

Silvia Bolzoni (Zeta Service): “La Felicità in azienda ormai parte centrale della filosofia aziendale.”


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Esiste una azienda in Italia che ha fatto della Felicità dei dipendenti la propria priorità, tanto da dedicarle un’intera divisione aziendale. E’ la Zeta Service, specializzata in payroll, consulenza del lavoro ed HR. Sede centrale a Milano, 7 sedi in Italia, 220 collaboratori, all’80% donne, oltre 400 clienti.

Così come c’è il settore payroll, il settore marketing, il settore amministrazione, c’è anche il settore “Felicità e Valori”, guidato da Debora Moretti e Marilù Guglielmini e che ha al suo interno anche un “laboratorio” formato da 10 collaboratori (che ruotano ogni sei mesi) che rappresentano gli “ambassador” dei progetti, in modo da fare il giusto mix tra le “idee aziendali” e le idee e i bisogni segnalati direttamente dai collaboratori stessi, attraverso continui sondaggi che monitorano il livello di benessere e il livello di soddisfazione per benefit e servizi.

Zeta Service è senza dubbio una azienda del tutto speciale: orari flessibili, perché il focus è sugli obiettivi e non sui tempi di lavoro, la possibilità  di fare smart working, la presenza del “maggiordomo aziendale” che si occupa di commissioni come il cambio gomme, la pulizia dell’auto, il ritiro della spesa e dei pacchi Amazon, visite mediche in azienda, workshop su autostima e consapevolezza, seminari, Yoga. Ogni anno viene dedicato ad un “tema” sul quale vengono poi sviluppate iniziative, nel 2018 ad esempio tutto è dedicato proprio alla “Felicità”, intesa non come qualcosa di preconfezionato ma come progetto da costruire ed allenare, attraverso un percorso che ci aiuti a rintracciare i tasselli della felicità nel nostro vivere quotidiano, nelle piccole cose, appunto. Non quindi un inno alla felicità spensierata o astratta ma al contrario una riflessione sul senso da dare al nostro lavoro, agli eventi, alla nostra azienda e alla nostra vita. Al ruolo che ognuno di noi ha in questa nostra comunità.

“Proprio per questo abbiamo voluto dedicare alla “Felicità e Valori” la nuova divisione aziendale, dedicata al benessere ed alle attività interne dedicate ai collaboratori, che sono da sempre una parte centrale della filosofia aziendale.” A parlare è Silvia Bolzoni, fondatrice ed amministratrice di Zeta Service, che ha voluto mettere nella propria esperienza di imprenditrice tutta la propria sensibilità di donna e di madre.

“E’ assolutamente un investimento che ripaga nel tempo prima di tutto con grandi soddisfazioni a livello umano – vedere i propri collaboratori crescere e stare bene in azienda è impagabile – e poi anche a livello di risultati aziendali, questo approccio al lavoro ci ha portato a crescere costantemente, oltre a numerosi riconoscimenti, anche da parte delle istituzioni, come per esempio l’Ambrogino d’Oro per essere stata la prima azienda italiana a riconoscere il congedo matrimoniale ad un collaboratore che ha firmato il registro delle unioni civili di Milano con il suo compagno e in generale per le nostre iniziative di “Work Life Balance”.”

La nostra è una azienda al femminile, ossia un’azienda che è in grado di valorizzare le caratteristiche tipicamente femminili, come l’ascolto, l’empatia, la cura, facendone il proprio punto di forza. Un’azienda che non misura il tempo ma i risultati, le idee e l’impegno. E’ un’azienda che non vede nei suoi collaboratori solo dei professionisti al lavoro ma che è in grado di indagare, ascoltare e comprendere anche il loro vissuto personale, che non ha paura di inserire il termine “cuore” nel suo lessico.”.

Zeta Service è molto di più di una azienda, è una vera e propria “comunità” di persone che lavorano insieme ed insieme crescono ogni giorno, creando una rete relazionale e valoriale davvero unica in Italia. Un patrimonio straordinario che ovviamente migliora anche il nostro impegno professionale, rendendo tutti più consapevoli, coinvolti. Quello che si percepisce è che qui il lavoro non è solo un “dovere”, ma parte integrante della vita, parte di un costante percorso di miglioramento” – hanno aggiunto Debora e Marilù, responsabili della nuova Divisione – E’ evidente che quando si fa parte di una comunità così coesa, il lavoro quotidiano diventa più facile, i meriti sono più facilmente riconosciuti. Coordinare tutto questo, ascoltando quotidianamente i collaboratori, costruendo insieme a loro nuove sfide e nuovi progetti, è veramente una “rivoluzione”, i clienti percepiscono questo clima positivo ed i risultati sono a testimoniare le enormi potenzialità di questo diverso approccio al lavoro ed al business, che mette al centro le persone, i loro valori, la loro felicità.”.


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